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Head of Operations - G4S Mali

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Job Reference: G4S/TP/2357128/86816
Number of Positions: 1
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: Competitive Market Related Package
Location: Bamako
G4S Region: Africa

G4S Business Unit:Mali
Closing Date: April 17, 2017
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

The Head of Operations manages the safe and effective delivery of quality contractual and ad-hoc integrated security services to customers within the country, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and customer service level.

Role Responsibility:

1. Effective management of the financial performance

Manage relationship between actual results, budgets and forecasts

Initiate cost saving models and controls

Gross Margin Management:

  • Direct Wage control / planning system management
  • Fleet costs
  • Overheads control
  • Contract profitability analysis

Existing Revenue Growth:

  • Price escalations are achieved

Manage cash flow:

  • DSO management

2. Effective management of staff within the country

Effective Organization:

  • Staff turnover analysis, proper allocation of staff to positions and structure.


  • Succession Planning and Employment Equity
  • Ensure the provision of high quality induction, onboarding and ongoing training for front-line employees, ensuring that they are equipped and prepared to deliver the service
  • Attendance of subordinates at scheduled training interventions, meeting of employment equity goals, succession planning.


  • Staff motivation levels
  • Promote a health and safety culture within the workplace
  • Manage personal resources and own professional development
  • Undertake other activities as required

3. Effective management of operations

Client retention and customer service levels

  • Proportion of contracts lost

Quality Management/Ops Process management – adherence to quality standard

  • QA audit results and operational matrix

Shared Best Practice

Specific examples of implementation of BP from other countries

4. Effective management of business development function

New business development

  • Assist the Head of Sales to establish an effective ISS marketing plan and structure to effect ISS growth

Competitors evaluations

  • Demonstrate a thorough understanding of the competitor environment faced by the country.

Managing and shaping the external environment

Involvement in community and business forums and general public profile

The Ideal Candidate:

  • Relevant Business qualification preferred.
  • Background in security management.
  • 5+ years’ experience in a business and/or operational senior management position.
  • Strong commitment, leadership and management skills.
  • Results and customer focus
  • Experience in establishing medium-term growth strategies and strong operating mechanisms for performance.
  • Excellent communication (written and verbal), interpersonal, marketing and negotiation skills.
  • Must be Bilingual in English and French
  • Capable of working effectively and productively with team members.
  • Knowledge of the development and implementation of policies and procedures.
  • Experienced in living and working in a professional commercial capacity overseas.
  • Ability to maintain strong ethical and professional values.
  • The ability to operate in diverse cultural environments.
  • Flexibility and adaptability to rapid environmental changes.
  • Proficient in the ability to understand problems, situations and the reasons behind them, crossing the barriers of languages and cultures.
  • Autonomous and results orientated, with a clear determination to succeed.

About the Company:

G4S is the leading global integrated security company specialising in the provision of security products, services and solutions.

The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.

We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa: 

G4S the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. 

12.649319 -8.0003369

Please Note: The application deadline for this job has now passed.