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Application Support Analyst (Centurion) - G4S - South Africa

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Job Reference: G4S/TP/2883749/94491
Number of Positions: 3
Job Category: Technical Support
Contract Type: Full Time
Salary: Competitive market related package
Location: Centurion
G4S Region: Africa
Country:South Africa

G4S Business Unit:South Africa - Secure Solutions
Closing Date: January 14, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

Application Support Analyst Programmer

G4S  has a vacancy for Application Support Analyst based in Centurion.

The Application Support Analyst is responsible for ensuring the accurate and timeous administration/completion of the Application Support process in line with company policies and procedures.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organisation, and understanding the role which support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Product Support

  • Provide support for applications (both to business users and projects) including incident resolution, analysis, development, testing and implementation.  Assist with the management of applications including releases, change authorisation and problem management.

  • Provide SQL Server technical and operational support for the application and operational environments.

  • Proactively identify, manage and minimise issues, problems and risks.

  • Ability to quickly assess the impact of problems and prioritise appropriately

Product releases

  • Liaise with business and other IT staff to ensure business support requirements are achieved and to ensure prompt resolution of production issues

  • Plan, agree and oversee releases/upgrades of applications including gaining appropriate change approvals and managing risk

  • Ensure quality standards are met including attainment of appropriate test sign-off

  • Plan and manage the delivery of own work and, where appropriate that of others to delivery within agreed timescales

  • Evaluate requests for developments and enhancements and to make recommendations for the appropriate approach

  • Ensure quality standards are met including ensuring that test sign off is attained

  • Managing and minimising impact of application failures/faults

  • Knowledge of production and development environments, including physical constraints and implementation considerations

  • Great opportunity to develop new technical skills such as BizTalk, Cognos

The Ideal Candidate:

Minimum knowledge, skills and requirements:

  • Knowledge of common technologies including operating systems, application architectures, databases – Unix, Windows, Oracle, SQL, etc.

  • Experience of supporting business critical applications

  • Excellent SQL Server (2005), any exposure to .NET and/or Progress, would be advantageous as would an understanding of IIS

  • 2 -3 years with SQL in a commercial role

  • 1 year programming experience

  • Application Support experience

  • Strong SQL skills

  • An understanding of UNIX and/ or Windows

  • Strong communication skills and interpersonal troubleshooting skills

  • Ability to liaise with internal and external customers

  • Experience in managing escalations

  • ITIL qualification preferred but not essential

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees.

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce.

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.

  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.

  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit:


-25.8364 28.1803

Please Note: The application deadline for this job has now passed.