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Client Liaison Officer - G4S Cash Solutions - South Africa

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Job Reference: G4S/TP/3328774/101056
Number of Positions: 1
Job Category: Customer Service / Helpdesk
Contract Type: Full Time
Salary: Market Related
Location: Mthatha
G4S Region: Africa
Country:South Africa


G4S Business Unit:South Africa - Cash Solutions
Closing Date: October 15, 2017
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

                                                      Client Liaison Officer

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Client Liaison Officer based at our operations in Mthata.

Reporting to the Cash Centre Manager

The Client Liaison Officer is responsible to provide superior customer service by attending to and solutioning client queries in a professional manner and within the agreed timelines.

 

Role Responsibility:

Query resolution

  • Attend to all client queries timeously, professionally and effectively within the agreed SLA (timelines)
  • Provide solutions to clients when deviations from agreed processes / contracts are identified
  • Communicate service failures and cash differences to clients
  • Identify preventative repetitive service failures and communicate to clients as well as the CMC Manager

Client Relationship Management

  • Build and maintain efficient client relationships by providing feedback timeously and in a professional manner
  • Frequently engage with clients to maintain relationships
  • Compile a Database of all clients
  • Escalate route cause analyses to Cash Centre Manager of all queries in order to improve on grey areas.

 Administration

  • Communicate status of all client queries daily to Cash Centre Management
  • Conduct daily meetings with CMC Management to determine service failures and provide feedback on specific instances of poor client service
  • Log all queries on the Incident report, update the report timeously and close all finalized queries on the report
  • Engage with the CLO H/O and provide regular feedback with regards to open / overdue queries
  • Update Database of all CMC customers/clients with contact details

Reporting

  • Extract cash processing reports and communicate to clients where applicable.
  • Provide regular feedback to the CMC Management team with regards to unresolved queries 

Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required.

 


The Ideal Candidate:

Minimum Qualification and Experience 

  • Matric (with Maths / Accounting subjects)
  • 3-5 Years relevant working experience in client service, would be deemed appropriate for this level position
  • Previous Cash Management Centre experience would be highly beneficial
  • Exposure/experience dealing with banking systems would be beneficial

Knowledge

  • Knowledge of Cash Management Centre processes and systems (Preferred).

Skills

  • MS Office
  • Acting professionally
  • Communication skills (written and verbal)
  • Numerical skills

Attributes

  • Working with people
  • Adhering to principles and Values
  • Relating & Networking
  • Analysing
  • Delivering results and meeting client expectations
  • Coping with pressure
  • Attention to detail 

 


About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: www.g4s.com 


-31.5891 28.7891

Please Note: The application deadline for this job has now passed.

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