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Client Liaison Officer - G4S Deposita - South Africa

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Job Reference: G4S/CS/2699739/114216
Number of Positions: 1
Job Category: Customer Service / Helpdesk
Contract Type: Full Time
Salary: Market Related
Location: Midrand
G4S Region: Cash Division
Country:South Africa


G4S Business Unit:South Africa - Cash Solutions
Closing Date: April 20, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

Client Liaison Officer

G4S Deposita has a vacancy for a Client Liaison Officer based in Midrand.

Reporting to the National Customer Support Manager, the Client Liaison Officer is responsible for ensuring the accurate and timorous administration/completion of the Customer Care support process in line with company policies and procedures.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organisation, and understanding the role which support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Main Purpose of Position:

To deal with branch in-house and external enquiries relating to missing payments, collections and cash processing.

Key Performance Areas:

Handling queries from clients

  • Conduct drop safe investigations by analysing documents in relation to drop safe.
  • Load Client information
  • Provide feedback of investigation to BSO

Investigations

  • Investigate through all measure the clients queries on late EFT/Allocations
  • Investigate -Use Eviper, compass, float recons, access to banking, reconciliations
  • Provide opinions in investigations
  • Do reconciliations for clients
  • Investigate crew missing bags
  • Collect data and use it to handle client concerns

Health and safety

  • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when required
  • Wear protective clothing all the time

 


The Ideal Candidate:

 

Minimum qualification & experience:

  • Grade 12
  • CIT environment Exposure
  • Computer literacy

Knowledge:

  • Knowledge of G4S standard operating procedures
  • South African security legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety
  • Cash in Transit knowledge
  • Investigation
  • Project Management
  • Report writing

Skills:

  • Computer literate - ability to work on Excel, MS Outlook, Word, Power point, Internet
  • Communication (written and verbal)
  • Sharing and cooperating
  • Customer Thinking
  • People oriented
  • Team work
  • Positive interpersonal skills
  • Strong risk management and investigations skills
  • Customer Service and liaison
  • Assertive and self confidence
  • Listening skills
  • Counseling skills

Attributes:

  • Work well under pressure
  • Dealing with changing circumstances
  • Attention to detail
  • Delivering great customer service
  • Inquisitive mind

 


About the Company:

G4S is the world’s leading international security solutions group, which specialises in secure outsourcing in countries and sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 120 countries and more than 620, 000 employees. For more information on G4S, visit www.g4s.com.

G4S operates in over 26 countries in Africa and employs over 120 000 people on the continent.


At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavor to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. Our employees are the public face of G4S and we recognise and respect the value they add to the business by delivering excellent service day after day.

 

G4S is an organisation which is defined by its values, which are:

  • Safety First - We prioritise safety management to protect the health and wellbeing of our colleagues and those around us.
  • Performance - We seek to improve performance year-on-year to create long-term sustainability.
  • Integrity - We can always be trusted to do the right thing.
  • Best People - We employ the best people, develop their competence, provide opportunity and inspire them to live our values.
  • Teamwork and Collaboration - We collaborate for the benefit of our customers and G4S.
  • Expertise - We develop and demonstrate our expertise through our innovative approach to creating and delivering the right solutions.
  • Customer Focus - We have close, open relationships with our customers which generate trust and we work in partnership for the mutual benefit of our organisations.


One of the G4S Group’s core values is to ensure we employ the Best People. We strive to develop our employees’ competence and inspire them to live our values. G4S ensures that we provide our employees with opportunities for growth and development within a dynamic and challenging business environment. 
At G4S South Africa, we place great value on attracting and retaining the best people at all levels, to ensure the continued success of the organisation.

 


-25.9992619 28.125912

Please Note: The application deadline for this job has now passed.

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