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Control Centre Manager (Windhoek) - G4S Secure Solutions - Namibia

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Job Reference: G4S/TP/3257377/97749
Number of Positions: 1
Job Category: Communications Centre
Contract Type: Full Time
Salary: Competitive
Location: Windhoek
G4S Region: Africa
Country:Namibia


G4S Business Unit:Namibia
Closing Date: September 23, 2017
Package Description: G4S offers a competitive market related salary. 

Job Introduction:

Reporting to the Regional Operation Manager (Secure Solutions) Khomas, the main purpose of this position will be but limited to manage Control Room Center.

Role Responsibility:

  • Effective co-ordination of operations of Control Centre in compliance with legislation and G4S policy.
  • Effective management of the provision of customer service to clients and providers
  • Maintenance of required standards of employee performance and behaviour in the Control Centre
  • Carry out investigations and provision of written reports to executive management
  • Maintain excellent service quality and client relationships

 


The Ideal Candidate:

  • Grade 12 or relevant security qualification
  • At least 5 years exposure in a Control Centre environment with at least 3 years managerial or supervisory experience.
  • Knowledge and understanding of Alarm Response Industry
  • Knowledge of Monitoring systems
  • Computer literate (Microsoft Word, Excel, Power Point)
  • Acting professionally
  • Supporting and working with others
  • Language proficiency in both English and Afrikaans (Third language will be advantage)
  • Code of conduct certificate (Compulsory)
  • Own Transport with valid Code 08 (BE) driver’s licence

PERSONAL ATTRIBUTES

  • Interpersonal skills
  • Sound communication skills
  • verbal and written,Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  •  Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Stress tolerance
  •  Leadership qualities
  • Ability to work with little supervision.

 


About the Company:

G4S is the world’s leading international security solutions group, which specializes in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S has operations in more than 110 countries worldwide with over 657,000 employees.

G4S Namibia, with its Country Head Office situated in Windhoek, is providing a range of security services, with over 2,000 employees in the country.

 

We are committed to employing “Africans for Africa” which would give preference to local Namibian candidates.


-22.5744 17.0791

Please Note: The application deadline for this job has now passed.

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