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ESS Manager -G4S Nigeria

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Job Reference: G4S/TP/3620871/117789
Number of Positions: 1
Job Category: IT/Software Development
Contract Type: Full Time
Salary: Market Related
Location: Lagos
G4S Region: Africa
Country:Nigeria


G4S Business Unit:Nigeria
Closing Date: July 31, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

The ESS Manager is for planning, scheduling and controlling all technology activities toward meeting the objectives of the organization and client needs. Applying technical, theoretical and managerial skills to satisfy project and operational requirements, while building positive professional relationships with clients and associates.

Role Responsibility:

1.     Develop, implement and manage the G4S Technology strategy/ policy/ procedures and projects:

  • Strategically  determines current and future  technology requirement to achieve corporate objectives and meet client needs
  • Strategy/policy/procedures is benchmarked against best practices in industry
  • Key projects are identified
  • Technology budget is planned and submitted with strategy
  • Strategy and budget is approved by executive management team
  • Participating in the management team, where relevant, according to responsibilities, and depending on the issues being discussed;
  • Representing G4S Nigeria at external client meetings and events as decided by the management team in pursuit of G4S Nigeria objectives;
  • Giving presentations on behalf of G4S Nigeria as delegated by the management team
  • Assisting in maintaining a positive working relationship with the Technology team at region and group level

2. Manage outsource partners:

  • Maintain  support service agreements
  • SLA exist with all Technology providers
  • New upgrades/releases of applications process is functional
  • Process to perform needs analysis (cost benefit analysis)  for new requests exists

3. Manage development activities :

  • Ensure that new development activities support Technology strategy
  • Establish new support agreements for applications or security systems implemented
  • Project management process to manage  application system development/maintenance of projects
  • Release management and change control processes exist and is functional

4.Manage operational facilities and activities:

  • Manage the provision of desktop and network support services
  • Maintain and manage  the implementation of IT /data security principles and guidelines
  • A functional  disaster recovery and business continuity plan exists
  • A functional service to provide  company communication (telephone, fax and e-mail)  exists
  • Maintain and manage the working condition of alarms, fleet management, access control, CCTV and communication systems
  • Ensuring the technical quality of the various project deliverables, while understanding the wider risks associated with the work, including the strategic aspects of it
  • Reviewing the ISS and IS coordinators’ work, and providing feedback to the ISS and IS coordinators

5. Manage the budget / expenses for the Technology Division :

  • Check, analyse and explain major variances to budget on a monthly basis
  • Ensure that expense mandates follow audit procedures
  • Prepare annual hardware/software/departmental (total Technology) budget

6. Project Management :

  • Managing a portfolio of projects (G4S’s due process project or proactive project) on the basis of initial and ongoing direction of and discussion with the Sales director
  • Managing the work of technology team members involved in the project (including delegation and allocation of tasks to the technical team members involved)
  • Presenting and submitting the various deliverables to the relevant director/client for review and approval
  • Assuming a leading role in one of the support projects such as IT, Security Systems, professional development, knowledge management

7. Staff Management and development :

  • All team members have clearly defined job profile aligned to manager profile
  • Regular goal review completed to assess achievement of results
  • Support, coaching and mentoring is continuously provided to ensure that objectives are met
  • Completed development plans for each employee
  • Employment equity plan targets measured
  • Appropriate allocation of resources to meet operational demands
  • Ensure that events/activities taking place in team are effectively communicated within team and to other teams requiring the information
  • Ensure adequate succession plan to meet ongoing and anticipated business requirements  

 

 

 

 


The Ideal Candidate:

Competencies

Knowledge :

  • Knowledge of IT and security systems trends and best practices
  • Knowledge of Service level agreements
  • Knowledge of hardware and software requirements across an organisation

Skills:

  • Project Management
  • Ability to implement and drive IT and Security Systems processes and governance
  • Negotiation
  • Innovation
  • Leadership

Attributes:

  • Working with complexity
  • Awareness of the market environment
  • Acting professionally
  • Driving change
  • Delivering strategy
  • Leading people
  • Delivering performance
  • Customer thinking

Qualifications :

  • Must have relevant degree 
  • Relevant experience in a management role , at least 4-5 years 

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