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Expression of Interest - Customer Services Manager (Boksburg) - G4S South Africa

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Job Reference: G4S/TP/2883749/95102
Number of Positions: 1
Job Category: Customer Service / Helpdesk
Contract Type: Full Time
Salary: Competitive market related package
Location: Boksburg
G4S Region: Africa
Country:South Africa


G4S Business Unit:South Africa - Secure Solutions
Closing Date: July 23, 2017
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice. 

Job Introduction:

Kindly note, by registering your details for this Expression of Interest Role you acknowledge a potential, future relevant role with G4S and that this is not an active vacancy. G4S recruit throughout the year, and job roles will become live at different times in different locations. By applying you will be considered for all suitable roles when they open.

If you have a proven track record in your field and have the ambition and tenacity to succeed in a dynamic environment, please register your CV with us as part of our talent pipeline.

Main Purpose of the Position:

Reporting to the General Manager, Customer Services Manager coordinates the provision of contractual and ad-hoc security services to customers within their portfolio, in compliance with legislation, company policies and procedures, to ensure achievement of budgeted financial targets.

Role Responsibility:

Effective management of the contract financial performance

Initiate cost saving model and controls
Gross Margin Management

  • Direct Wage control / ER management
  • Overheads control
  • Contract profitability

Existing Revenue Growth

  • Escalations are achieved

Manage the contracts cash flow.

  • DSO management

 

Effective management staff  within contract

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure.
  • Effective labour management including rosters and shift patterns
  • Management of overtime and annual leave

Development

  • Succession Planning and Employment Equity

Supervision

  • Staff motivation levels
  • Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
  • Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
  • Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

 

Effective management of operations

Client retention and customer service levels

  • Ensuring that site meetings are held on an ongoing basis.
  • Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
  • Ensuring that all required formal customer meeting are scheduled, attended and minuted.
  • Maintenance of client relationship and ensuring client retention

Ops Process management – adherence to quality standard

  • Ensuring that absenteeism is maintained within established norms.
  • Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.
  • Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
  • Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
  • Effective labour management and rostering
  • Liaison with regards to invoicing, accuracy of such and securing payment

Shared Best Practice

  • Specific examples of implementation of BP from other regions.

 

Effective management of business development function

New business development

  • Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
    Competitors evaluations
  • Demonstrate a thorough understanding of the competitor environment faced by the region.

The Ideal Candidate:

The position requires at least 3 years experience within a security management environment. The successful incumbent is a self starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

 

Key Attributes and Competencies

Formal Education:

Grade 12 or equivalent

PSIRA Grade B

Registered Security Service Provider

 

Knowledge / Skills / Attributes

  • South African Security Legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation
  • Managing Professionally
  • Leading People
  • Managing Conflict
  • Communication skills (written and verbal)
  • Negotiation
  • Computer literacy
  • Basic financial skills
  • Risk identification
  • Driving change
  • Attention to detail
  • Delivering objectives
  • Delivering strategy
  • Customer Thinking

We welcome applications from all suitably qualified candidates, but SA citizens or those with a valid SA work permit, will have a distinct advantage.

 


About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 

 

G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: www.g4s.com 


-26.2125 28.2617

Please Note: The application deadline for this job has now passed.

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