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Expression of Interest : General Manager - G4S Secure Solutions

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Job Reference: G4S/TP/3620871/127847
Number of Positions: 1
Job Category: Line Management
Contract Type: Full Time
Salary: Market Related
Location: Isipingo - Kwazulu Natal
G4S Region: Africa
Country:South Africa

G4S Business Unit:South Africa - Secure Solutions
Closing Date: November 5, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S has operations in more than 125 countries and 657,000 employees.

In Africa, G4S is the largest private employer, with 110 000 employees in over 24 countries across the continent.

Due to our rapidly growing footprint G4S Secure Solutions seeks to appoint a number of General Managers  to manage the provision of quality contractual and ad-hoc integrated security services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Role Responsibility:

1.Effective management of the regional financial performance

Manage relationship between actual results, budgets and forecasts

Initiate cost saving model and controls
Gross Margin Management

  • Direct Wage control / ER management
  • Overheads control
  • Contract profitability
  • Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.

Existing Revenue Growth

  • Escalations are achieved

Manage the Region’s cash flow.

  • DSO management
  • Capex

2. Effective management staff  within region

Effective Organisation

  • Staff turnover analysis, proper allocation of staff to positions and structure. 


  • Succession Planning and Employment Equity
  • Attendance of subordinates at scheduled training interventions (WSP and ATR comparison), meeting of employment equity goals, succession planning. 


  • Staff motivation levels 
  • Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
  • Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
  • Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures. 

3. Effective management of operations

Client retention and customer service levels

  • Proportion of contracts lost
  • Ensuring that all required formal customer meeting are scheduled, attended and minuted. 

Quality Management/Ops Process management – adherence to quality standard

  •  QA audit results and operational matrix

Shared Best Practice

  • Specific examples of implementation of BP from other regions 

4. Effective management of business development function

New business development

  • Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions. 

Competitors evaluations

  • Demonstrate a thorough understanding of the competitor environment faced by the region. 

Managing and shaping the external environment

  • Involvement in community and business forums and general public profile 

5. Implementation and integration of the HSSEC strategy and culture within business unit 

  • Embed health and safety awareness and responsible behavior with operational team, through consistent focus on health and safety compliance and discipline.
  • Drive health and safety awareness down to supervisory level through communication, enforcement of guidelines and principles, reporting and training
  • Highlight heath and safety examples, both good and bad, to reinforce message and drive to achieve zero harm within our business.
  • Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness.

6. Health and Safety

  • Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
  • Participate in safety forums created by company for example safety meetings and safety talks
  • Report all safety incidents to the relevant people
  • Discuss all safety incidents on all levels
  • Follow-up on any activities assigned through safety meeting/committee/representative/management
  • Attend safety education and refresher programmes
  • Comply with safety policies and procedures at workplace
  • Distribute safety information as and when require

The Ideal Candidate:

Minimum Qualifications and Experience

  • Grade 12 or equivalent
  • Driver’s Licence
  • PSIRA Grade B
  • Registered Security Service Provider
  • Minimum 5 years’ experience in security management


  • South African security legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation 


  • Leading people
  • Managing  professionally
  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation
  • Computer literacy
  • Basic financial skills
  • Risk identification 


  • Driving change
  • Customer Thinking
  • Delivering objectives
    Awareness of the market environment
  • Delivering strategy 

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