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Expression of Interest :Regional Operations Director - G4S Secure Solutions

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Job Reference: G4S/TP/3620871/127842
Number of Positions: 1
Job Category: Strategic Management
Contract Type: Full Time
Salary: Market Related
Location: Isipingo -Kwazulu Natal
G4S Region: Africa
Country:South Africa

G4S Business Unit:South Africa - Secure Solutions
Closing Date: November 5, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S has operations in more than 125 countries and 657,000 employees.

In Africa, G4S is the largest private employer, with 110 000 employees in over 24 countries across the continent.

Due to our rapidly growing footprint G4S Secure Solutions seeks to appoint a number of Regional Operations Director to manage the provision of quality contractual and ad-hoc integrated security services to customers within the region, in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.

Role Responsibility:

1.    Effective management of the regional financial performance

Revenue Growth :

  • Organic Growth achieved against budget
  • Escalations achieved against budget


Gross Margin Improvement :

  • Direct Labour control / % improvement 6 monthly
  • Direct Other cost reduction / % improvement 6 monthly
  • Contract profitability against budget


Pbita improvement / budget achievement :

  • Escalations achieved against budget

Overhead cost control :

  • Overhead % compared with budget
  • Overhead cost reduction 6 monthly
  • Number of claims / claim value reduction 6 monthly

Manage the Region’s cash flow :

  • DSO management / reduction 6 monthly
  • Debt increase beyond 60 days
  • Bad debt movement into 180 days
  • Capex spent vs. budget


2.  Effective management of staff with region

Effective Organisation

  • Regional organisational structure staffed,
  • Allocation of tasks,
  • Job descriptions complete
  • Six monthly appraisals, training needs analysis and schedule
  • Staff turnover analysis, reduction of staff turnover 6 monthly

Staff Development :

  • Succession Planning in place, updated and practiced
  • Employment equity % achievement vs. targets


Staff matters :

  • Number of pay queries resolved, unresolved, movement up/down compared 6 monthly
  • Disciplinary cases / dismissals reduction 6 monthly
  • CCMA cases reduction 6 monthly


3. Effective management of operations:

Customer Focus :

  • Retention and customer satisfaction ratings improved
  • Proportion / % of contracts lost reduced
  • Proof of contact / meeting schedule with customers on all levels of management (Sup / CM / CSM / Ops Mng / ROD)


Quality of Service :

  • Quality Audit rating, correction plan in place and implemented
  • Utilisation of Ops Procedure Manual on Contract, CM, CSM and Ops Manager levels
  • Contracts % SLA’s in place and signed – 6 monthly improvement

Shared Best Practice :

  • Specific examples of implementation of BP from other regions


4. Effective management of business development function

Marketing Plan :

  • In place and integration with National level marketing
  • Identification of top 5 competitors
  • ID top 3 contracts targeted 6 monthly

5. Effective management of Systems Business / Systems Business Development

  • Progress / success re new business achieved vs. budget on a 6 monthly basis
  • ISS / Systems progress vs. target turnover measured 6 monthly
  • Minimum margin %’s achieved wrt systems business
  • Project management of all new business registered on Access 


Knowledge :

  • South African security legislation
  • G4S Operational Policy and procedures
  • G4S HR Policy and procedures
  • Health and Safety legislation


Skills :

  • Leading People
  • Managing Professionally
  • Managing Conflict
  • Communication (Written and Verbal)
  • Negotiation
  • Awareness of Market Environment
  • Delivery Strategy
  • Financial Skills
  • Computer Literacy 


Attributes :

  • Customer Thinking
  • Collaborating and Co-operating
  • Relationship Building
  • Innovation 

The Ideal Candidate:

Minimum qualification & experience : 


  • B.Com (or equivalent) qualification an advantage 
  • PSIRA Grade A (Registered Security Service Provider)
  • Minimum 5-10 years’ experience in management within security industry 

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