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Regional Senior Manager – IT Operations (Africa)

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Job Reference: G4S/TP/3620871/128480
Number of Positions: 1
Job Category: IT/Software Development
Contract Type: Full Time
Salary: Market Related
Location: Centurion
G4S Region: Americas
Country:South Africa

G4S Business Unit:South Africa - Cash Solutions
Closing Date: November 16, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice

Job Introduction:

The Regional Senior Manager – IT Operations (Africa) is responsible for the implementation and support of Information Technology platform. This position directs the teams that support the Systems and Infrastructure and cloud services of the firm. In addition, the position is responsible for building and maintaining working relationships with the administrative organization and the other components of the IT organization.

Role Responsibility:

  • Provides strategic and operational management of the IT Operations and participates as a member of the larger Firm administrative management team.
  • Establishes IT Operational goals, objectives and operating procedures consistent with Firm plans.
  • Ensure that all information technology related systems and services are highly reliable, available and secure and are managed and supported in accordance with the firm’s system management guidelines.
  • Act as primary incident manager for the IT including communications and root cause analysis.
  • Take a lead role in emergency preparedness to support the firm’s ability to respond to unexpected circumstances. Oversee the development and maintenance of system disaster recovery plans using appropriate levels of internal and external technical support.
  • Manage the firm’s information systems and infrastructure staff, and external service providers and suppliers to ensure their integrity, responsiveness and cost-effectiveness.
  • Maintain or implement protocols such as ITIL to increase operational efficiency of IT Service Delivery
  • Identifies opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, and purchasing.
  • Supervises recruitment, development, retention and organization of IT operational staff in accordance with budgetary objectives and personnel policies.
  • Promotes and oversees strategic relationships between internal IT resources and external entities, including vendors and partner organizations.
  • Assesses the technical and professional training needs of the IT Operations organization and builds appropriate plans.
  • Maintains extreme confidentiality and discretion at all times.
  • Ability to produce an acceptable amount of work efficiently and accurately; ability to produce quality final work product.
  • Ability to exercise good judgment at all times by making sound and practical decisions; ability to assume responsibility for decisions and act decisively under deadlines.
  • High level of professional integrity required; ability to maintain confidentiality and build trust.
  • Ability to lead and motivate the work of others; when applicable, ability to successfully manage direct report(s), including performance evaluation, goal-setting, employee development and problem-solving.


The Ideal Candidate:

  • Relevant B degree in Information Technology 
  • Minimum 5 years’ Senior management experience in IT 

About the Company:

G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents.

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