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Service Delivery and Field Engineer - G4S Africa

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Job Reference: G4S/TP/2357128/114162
Number of Positions: 1
Job Category: IT/Software Development
Contract Type: Full Time
Salary: Competitive Market Related Package
Location: Centurion
G4S Region: Africa
Country:South Africa

G4S Business Unit:Africa - Corporate
Closing Date: April 22, 2018
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction:

Main purpose:

To delivery ICT operations and service excellence to end users, contracts and geographical locations across all G4S businesses in the Africa region.

Role Responsibility:

IT Operations

·         Establish good and effective working relationships with users/stakeholders at all levels, within business and technology teams, to achieve optimal business effectiveness and delivery against budgets.

·         Support and maintain hardware, including local networks, software and fault logs, interfacing with Senior Engineers in respect of the WAN and Server infrastructure.

·         In conjunction with the IT Service Desk, acting as 1st & 2nd line support, diagnose breakdowns /faults and take corrective, remedial action as necessary, to sustain ICT Service – either owning issues to resolution or ensuring a clear hand-off to another issue owner.

·         Advise, agree and implement the distribution, use and best practice of software across available hardware to optimize end user efficiency and consistency.

·         Guide and coach end users to optimize use of desktop and thin client software.

·         Ensure compliance of all statutory requirements relating to ICT, including software licenses.

·         Ensure only approved software is installed to ensure continued support for the end user.

·         Check end user compliance with IT policies, with particular reference to the security policy.

·        Ensure full Asset Management, Incident logging and updates, Service Request capture and other ITIL related activities for allocated sites

The Ideal Candidate:


·         Knowledge of Desktop, Laptop, Server & Peripheral hardware

·         Knowledge of Windows operating systems, Microsoft Office software & Google support.


·         Excellent technical skills and the ability to interface with users at all levels.

·         Excellent communication skills, professional appearance and customer service skills required.

· A motivated, proactive, innovative and committed individual is required to succeed in this role.


·         Performance Driven

·         Excellent in Teamwork and Collaboration Management

·         Customer Thinking

·         Working with Complexity

·         Driving Change

·         Delivering Performance

About the Company:

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 125 countries and 657,000 employees. 


G4S operates in over 25 countries in Africa and employs over 105 000 people on the continent. At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

  • We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
  • We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
  • We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: 

-25.8364 28.1803

Please Note: The application deadline for this job has now passed.